Using and Implementing the Capability Maturity Model

Presenters and Course MaterialsThis is an interactive workshop which makes the Capability Maturity Model a practical tool for change. Based on exercises and illustrated using pictograms from the book “A Guide to the CMM(sm) ” by Ken Dymond.

This course covers similar ground to the SEI's Introduction to the CMM. It has been extended at the suggestion of previous participants to provide help with implementation. In particular, the measurement practices benefit from Software Measurement Services’ expertise.


The lead presenter is Ken Dymond, one of the members of the project team that developed the SEI Assessment Method and the Project Leader of the SEI Industry Risk Management Project. The co-presenter is P Grant Rule, a Director of GIFPA and contributor to UK and international measurement initiatives.


By attending this course, participants will ...

  • gain insight into the relationship between the CMM(sm)’s myriad components
  • appreciate the fundamental concepts, including the commitment process, in theory and practice
  • be able to apply the CMM(sm) to software procurement, development and support
  • have experienced tailoring the CMM(sm)
    to meet their own organisation’s needs.


  • Basic Concepts of the CMM(sm)
    Introduces the CMM’s concept of Process, the 5 Maturity Levels (ML), the principles of the CMM and the influences on software engineering practices.
  • The Structure of the CMM(sm)
    Explains the CMM architecture of Key Process Areas (KPA), their Key Practices and goals. Shows how some practices provide Common Features and how each Maturity Level is achieved through a set of KPAs. Discusses the characteristics of organisations at each maturity level.
  • How the CMM(sm) is Used
    As a tool for performance improvement, assessing and verifying maturity.
  • ML2: The Repeatable Level
    Identifying and using best practice for the basic project management KPAs. Addresses requirements management, project planning, estimating and tracking. Shows how these integrate with and
    are supported by quality assurance, configuration management and sub-contract management.
  • ML3: The Defined Level
    Examines systematic capture and reuse of good practice for organisational benefit. Builds on ML2 practices to integrate software management and ensure inter-group coordination. Considers the role and interdependencies of software product engineering, training and peer reviews.
  • ML4 and 5: The Managed and Optimising Levels
    How can an organisation gain a quantitative understanding of its capabilities and continuously optimise performance in an ever-changing business environment? Looks at processes used by organisations with high maturity, high performance processes, including quantitative management, process control, defect prevention and pro-active change.
  • Organisational Support
    How to support improvement, set up a suitable infrastructure, use measurement well and then provide effective feedback.
  • Assessment: Starting Improvement
    What is ‘capability maturity assessment’? Why is assessment effective and how does it compare with evaluations and audits?
  • Summary
    Review, Conclusions and Action Plans.

Who should attend?

The workshop is highly recommended for:

  • Senior Managers seeking performance improvements, Project and QA Managers
  • SEPG team members, analysts, developers, software engineers and support staff
  • Those responsible for specifying or procuring software and related services.

Course Materials

Each participant receives a copy of:


More Information

PDF format Brochures and Registration Forms

November 1998 Course - Transatlantic Capability to Improve

The November 1998 course was the first to be extended from 3 to 4 days.

Review from the June 1997 Course - A Great Success

The attendees of the June course included people whose companies were yet to have their first CMM Assessment, through to those already at Maturity Level 4, who are working to achieve Maturity Level 5. All the participants had good things to say and smiling faces in the group photo taken at the end of the course.

Public Course Schedule

Please refer to Using & Interpreting the CMM(sm) in the Course Dates section of the Listings page for up to date listings of dates and venue.

In-House Training

This workshop and other CMM related courses are available, world wide, for in-house training. Please contact us at the below address to discuss your training requirements.

This page was created on Tuesday, 14 September 1999

Training : Practical use of FPA Courses , Estimating Project Size |


Software Measurement Services

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