Using the Goal/Question/Metric Method

SlidesThis course introduces participants to the Goal/Question/ Metric method, involving them in a typical interactive workshop that works through the entire process. Based on the latest experiences of GQM practitioners from around Europe, it enables participants to identify the most appropriate measures for their circumstances and objectives. If you:

  • are implementing or have a measurement or performance improvement programme
  • need to understand and control your own organisation's processes,
  • are interested in the efficiency and effectiveness of your suppliers or an outsourcing agency.
  • simply wish to implement better project tracking and control for a single project or software contract.

you can profit from the application of this systematic approach to investigating software process performance.


Participants will learn how to…

  • identify and express goals clearly, so they can be understood and appreciated by all relevant audiences
  • find the questions that must be answered to evaluate progress toward the goals
  • select appropriate measures that enable the essential questions to be answered.


  • Two Basic Assumptions
    Explains the need for a systematic approach and introduces the GQM method
  • History, Practical Benefits and Costs of GQM
    Briefly explains the evolution of the method and the benefits that can be achieved, illustrated by case studies. Also, details what to expect as the cost of implementation
  • The Basic GQ(I)M Paradigm
    Explains the essential concepts and relationships between goals, questions, indicators and metrics
  • Three Kinds of Measure - Product, Project and Process
    Discusses the various kinds of measure, the relationships between them and the audiences involved in setting the goals
  • Four Phases of Measurement Driven Improvement
    Investigate the importance of feedback to the software development and support processes
  • Five Key Drivers
    Improve quality, reduce costs, deliver faster, increase efficiency, understand risk
  • GQM Techniques
    More detailed work with some practical techniques
  • Phase 1 – Planning
    How to approach the planning of a measurement programme. How to avoid measurement dysfunction
  • Phase 2 – Definition
    How to define goals, questions, metrics, indicators and the related processes
  • Phase 3 – Collecting Data
    Who, what, how, when and where?
  • Phase 4 – Interpreting Results
    Presenting, analysing and interpreting the results. Maintaining integrity between data and presentation
  • Exercises & Workshops
    Learning points are supported by individual exercises and syndicate workshops that encourage participants to practice each step of the GQM procedures

Who should attend?

The workshop is highly recommended for:

  • Managers seeking a quantitative understanding of their organisations’ performance
  • Measurement and QA Specialists responsible for the successful design and implementation of measurement and/or improvement programmes
  • Project Managers wanting efficient, effective means of progress tracking
  • Contract Managers wishing to establish relevant service level agreements

Course Materials

Each participant receives a copy of:

  • "The Goal/Question/Metric Method" by Rini van Solingen and Egon Berghout;
  • A Participant’s Reference Manual with slides, explanatory text, exercises, solutions and case studies.


More Information

PDF format Brochures

Course Materials

The Goal/Question/Metric Method” by Rini van Solingen & Egon Berghout

This book is also available separately from the GIFPA Bookshop. See the review by Grant Rule for pricing and details.

In-House Training

This workshop and other metrics related courses are available, world wide, for in-house training. Please contact us at the below address to discuss your training requirements.

This page was created on Wednesday, 27 September 2000

Training : Practical use of FPA Courses ,


Software Measurement Services

143 High Street
United Kingdom

 Tel +44 (0) 1732 863 760
Fax +44 (0) 1732 864 996