Using the Goal-Question-[Indicator]-Measure Technique


A popular and systematic method for ensuring good design of metrics for use in a measurement programme.


Software measurement experts have used the GQM Method, invented by Dr. Vic Basili, for many years. It sounds simple… until you come to apply it yourself, in your own environment. Then all sorts of difficulties seem to arise. Not the least of which is, what kind of ‘indicators’ do you use to present the data to different audiences? This course captures the latest thinking about how to gain practical advantage by using GQM, and presents the method as it has evolved under the constraints applied by the real business environment. The text used is 'The Goal Question Metric Method' by Rini van Soligen and Egon Berghout. This course is a 'must' for anyone who has to formulate, communicate and work toward clear goal statements.

Course Topics

  • Two Basic Assumptions
    Explains the need for a systematic approach and introduces the GQM method
  • History, Practical Benefits and Costs of GQM
    Briefly explains the evolution of the method and the benefits that can be achieved, illustrated by case studies. Also, details what to expect as the cost of implementation
  • The Basic GQ(I)M Paradigm
    Explains the essential concepts and relationships between goals, questions, indicators and metrics
  • Three Kinds of Measure - Product, Project and Process
    Discusses the various kinds of measure, the relationships between them and the audiences involved in setting the goals
  • Four Phases of Measurement Driven Improvement
    Investigate the importance of feedback to the software development and support processes
  • Five Key Drivers
    Improve quality, reduce costs, deliver faster, increase efficiency, understand risk
  • GQM Techniques
    More detailed work with some practical techniques
  • Phase 1 – Planning
    How to approach the planning of a measurement programme. How to avoid measurement dysfunction
  • Phase 2 – Definition
    How to define goals, questions, metrics, indicators and the related processes
  • Phase 3 – Collecting Data
    Who, what, how, when and where?
  • Phase 4 – Interpreting Results
    Presenting, analysing and interpreting the results. Maintaining integrity between data and presentation


A formal course with learning points supported by individual exercises and syndicate workshops that encourage participants to practice each step of the GQM procedures.


In-house Courses £3000 GBP + VAT per in house 2 day session (up to 8 delegates)
Public Course £ 750 GBP + VAT per person (public seminar)

Course ref:


Available as:
2 day course

Intended Audience:

Any individual or team that needs to learn how to apply the GQM technique and be able to facilitate such workshops for other groups (eg. S/EPG members)



More Information
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Delivery Vehicles supported for course:
  Formal Course
Workshop   Workshop
Advanced Workshop   Advanced Workshop
Learning Break   Learning Break

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Related Training

Manager’s Guide to Software Measurement  
Understand how disciplined, quantitative practices can be used to control costs and maximise productivity.

Related Services

Applying Software metrics

Starting a Measurement Programme
A measurement programme is part of a means to an end (one or more business objectives). To deliver any benefit the objective(s) must be clearly understood first and then the measurement programme must be designed to support them.

Supporting a Measurement Programme
Once successfully started, there are various activities required to keep the measurement programme operating effectively and the results relevant.

Data Collection
Services for identifying, collecting and checking measurements.

Tools and Techniques

The Goal/Question/Metric Method
An approach for determining which measurements are appropriate to put in place in an organisation.

Scope Study
Determines how a programme of work (or consultancy engagement) may best help an organisation to achieve its goals and investigate the effort, duration and costs involved.


Planning Counts
Measurement programmes and benchmarking exercises need to be planned and managed. For ideas we look at the 2001 Census.

GIFPA Ltd. 2016

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